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How can I contact customer support?

You can contact customer support by phone at +421 54 3214444 or +421 908 087622, by email at info@proxisnet.sk, or in person at Dlhý rad 17 in Bardejov on working days from 8:00 to 16:30.

What services do you offer?

We offer high-speed internet through NG PON optical networks and WIFI, as well as television services in DVB-C and OTT formats.

Is my location covered by your services?

We cover more than 95% of the city of Bardejov and many nearby municipalities. Check the Coverage section or contact us to verify availability.

What is the difference between NG PON and WIFI?

NG PON uses optical fiber and offers speeds up to 1 Gbps with higher stability. WIFI is wireless and suitable for locations without optical infrastructure.

How long does installation take?

The standard installation time is 3 to 7 working days after the order is submitted, depending on technician availability and local technical conditions.

What is OTT television?

OTT is internet television that you can watch anywhere in the world using an internet connection with a minimum bandwidth of 10 Mbps.

Can I try the service before ordering?

Yes, we offer a trial period option. Contact us for more information about the conditions.

What should I do in the event of an outage?

In case of an outage, call the emergency line at +421 948 776947 to report technical issues.